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Is C-track effective?

Trakker has an impressive track record having recovered over 3501 vehicles worth
Rs. 4.00 billion and cargo comprising Petroleum, Tobacco, Cotton, Yarn, Garments, and Utilities etc. Due to its very large and rapidly growing customer base, many more vehicles and cargo is being recovered on a daily basis.

 
Does C-track work in other cities?

Yes, this is a state-of-the-art vehicle security system, which presently operates in over 1000 cities, towns, and villages across Pakistan, with coverage to additional cities being increased on a regular basis.

 
Will my insurance company offer me a discount if I have C-track installed in my vehicle?

All products of Trakker are of recognized international standards. Insurance companies not only encourage installation of C-track by offering attractive insurance rates and discounts, but it is also mandatory for certain vehicles. Insist on obtaining the Trakker Installation Certificate to avail a discount on your insurance premium.

 
For how long are Trakker products under warranty?

Should the C-track unit become inoperative or is faulty by reason of defective components, workmanship or design within 24 months from the initial installation, Trakker will repair or replace the system, free of charge. This warranty does not apply if the C-track unit has been tampered with, or worked on by anyone other than Trakker authorized personnel, or if the vehicle has been involved in a collision.

 
Can C-track be fitted to all vehicles?

Yes, it can be installed in all brands like Daihatsu, Honda, Hyundai, KIA, Mitsubishi, Suzuki, Toyota and even the latest electronically configured vehicles such as BMW, Mercedes, etc.

 
Can anyone other than myself have access to my system?

Yes, only if you have registered any other person with Trakker as an Authorized or Secondary User and he / she is in the knowledge of the Password.

 
How does Trakker register my vehicle?

The data provided by you on the registration form is stored in our database. Please call on (021)111-000-300 or 1616 for Mobilink users and re-confirm the same to ensure there are no errors / omissions. Additional numbers if any may also be provided.

 
Does the vehicle have any security identifying features?

No! Features which could identify the vehicle as having a tracking system installed (e.g. stickers, flashing lights, honking, alarms, keys, dial-pads, remotes etc.), are extremely dangerous and strictly not advisable, if identified they could endanger the lives of the passengers.

 
Can a C-track unit be transferred from one vehicle to another?

Yes, you are the proud owner of the unit and may request it to be transferred to any one of your vehicles. However, to avoid inconvenience please inform CS atleast 10 days in advance. Only standard cost for removing and re-installing shall apply.

 
Can Trakker guarantee the recovery of my vehicle?

By putting its vast infrastructure, state-of-the-art equipment and many resources to work, Trakker will do its best to recover your vehicle. However, sometimes there are certain circumstances which are beyond our control making it impossible to guarantee 100% recovery of your vehicle. Be secure in the knowledge that with C-track in your vehicle, it has an enviously high recovery rate of 98%, an exceptional track record even by all international standards across the world.

 
What happens if I change my vehicle registration number to a personalized plate?

It is essential to immediately inform Customer Services (CS) or Trakker Security of any changes / additions to your vehicle or personal identification / details.

 
What is the Trakker Response Team (TRT) Service?

TRT not only helps recover your stolen vehicle, but also provides you assistance / advice in any emergency at all times.

 
Is there any cost associated with the recovery?

No, all efforts made by Trakker Response Team (TRT) carry no costs. However, all false alarms are subject to a charge of up to Rs. 10,000 per incident.

 
What happens if my battery is disconnected?

In case of a battery tamper the TRT with the Police immediately responds as the vehicle sends out a red alert signal to the control room. To avoid any false alarms which may also cause you embarrassment and inconvenience, pre-informing the TCR whenever your car is sent to the workshop, etc, is essential.

 
How do I know my C-track unit is working?

With C-track Assist, the top of the line product with many interesting features, you can simply ask for your current location by calling our 24 hours operational Trakker Control Room (TCR) on (021) 111-000-300 or 1616 for Mobilink users and verify the same.

 
When should I have my C-track Assist / Secure retested?

The C-track unit has a designed life of two years with free warranty. The testing is done on a regular basis as the unit is programmed to undertake a self test “over the air” monitored by TCR. It requires no re-testing, except when you receive a call from us. Please respond without delay to any calls made by CS for service of your C-track unit.

 
Besides the many benefits, what is the unforeseen advantage of C-track?
If a vehicle with a fake registration number similar to your’s is used in the commission of a crime, C-track monitoring report will save you from being wrongfully implicated.
 
Does C-track affect my vehicle’s battery’s performance?
C-track line of products are certified for low current consumption. However there can be some electronic anomaly or your car accessories are consuming a high current. If you have installed extra electrical accessories in your vehicle please upgrade to a higher ampere battery to handle the extra load and avoid battery drain problems. In any case, please call TCR for further assistance / advice.
 
If a car could not be recovered for any reason, whom should I subsequently keep in touch with?
Keep inquiring from Trakker Security Manager about its progress, who will also assist you to formally lodge the FIR and subsequently enquire about its recovery status from the Police and CPLC as well.
 
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